Culinary Arts-Chp 8 flashcards | Quizlet
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  • professionalism

    The combination of the knowledge, skills, attitudes and behaviors a person shows while performing a job is called ____.

    diversity

    A group of people of different background experiences, opinions,religions, ages, talents and abilities is called ___.

    teamwork

    The reason why a person takes action or behaves in a certain way is known as ____.

    mission statement

    What states the purpose of an organization to employees and customers?

    stereotypes

    Generalizations that an individual makes about particular groups, assuming that all members of that group are the same is known as _____.

    bias

    The tendency toward a particular perspective or idea on prejudice is known as ____

    group training

    ____ is the type of training that provides uniform training and encourages group discussion.

    discrimination

    Making a decision based on a prejudice is called ____.

    group training

    Which type of training is best to teach customer service techniques?

    training

    Which phase of onboarding includes role-playing?

    harrassment

    When verbal or physical conduct related to a person's race, gender, color ,ethnicity, religion, sexual orientation or disability interferes with a person's work performance or creates and unhealthy work environment is called ___.

    ethics

    A set of morals that a society holds is called ____.

    orientation

    The process that helps new employees to learn about the procedures and policies of the company and introduces them to their coworkers is called ____.

    job description

    What do we call the document that defines the work involved in a particular assignment or position?

    prejudice

    The general attitude toward a person, group or organization based on the judgement unrelated to their abilities is called ____.

    on-the-job training

    Which training method would be best to teach a new employee how to use the cash registrar?

    internal motivation

    What do we call a person's drive to do the best work possible whether there are rewards or not?

    harassment

    A hostess making an unwanted and offensive comments to a dishwasher is an example of _____

    external

    Which type of motivation comes when the drive to do an activity comes from wanting to receive something?

    cross-training

    A buser trained to be a server is an example of which type of training?

    on-the-job training

    Which type of training is appropriate for teaching skills that are easily demonstrated and practiced?

    cross-training

    Which type of training teaches employees the duties of another job within the organization?

    teamwork

    Using each member's strengths, so that the group has more success working together more than alone is called ___.

    onboarding

    The process of bringing new employees into the organization is called ____.

    leadership

    The ability to inspire and motivated people to act in accordance with the companies mission and goals is called ____.

    point-of-sale

    Which system allows servers to enter orders and prompts for other order information.

    exempt

    What do we call the positions that are not covered under the Fair Labor Standard Act?

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