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  1. liabilities incurred for merchandise, equipment, or other goods and
    services that have been purchases on account
  2. a display screen that may rest atop, inside, or alongside the POS device for the customers' viewing
  3. a system output device that is usually capable of displaying both text and graphics in soft copy. Also, these output units may be programmed to various foreground and background color combinations while operating many software applications
  4. a report generated by automated systems providing an in-depth analysis of sales transactions and actual labor hours during selected time periods
  5. the removal of unused and therefore unnecessary group rooms from a group block
  6. a set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue for a lodging property
  7. electronic networks used by travel agents and some internet-based distribution channels to make airline, hotel, car rental, and cruise ship reservations.
  8. compares a guest's current folio balance with a credit limit (also called a house limit) that is predetermined by management
  9. a feature of a guest check printer that prevents overprinting of items and amounts on guest checks
  10. a POS system terminal without a cash drawer; usually used to enter orders, although it is sometimes used to settle non-cash payments
  11. often abbreviated as "Gb," equal to 1,073,741,834 bytes, and commonly used to describe computer memory capacity
  12. can be part of an automated beverage control unit; relays a signal to the order entry device
  13. optional input device that connects to a POS system register or terminal capable of collecting data stored on a magnetized film strip typically located on the back of a credit card or house account card
  14. often abbreviated as RAM, a portion of a system's internal memory that holds a temporary version of the programs or data that users are processing
  15. guides guestroom booking activity by providing the sales office with the maximum number of guestrooms it can sell to groups on a given day. The remaining guestrooms (and any unsold guestrooms allotted to groups) are available for individual guests
  16. maintains basic inventory data, such as item name, item description (brief), inventory code number, storeroom location code, item purchase unit, purchase unit price, item issue unit, product group code, vendor identification number, order lead time, minimum-maximum stock levels, and date of last purchase
  17. an e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the rooms to consumer. Also called the commission model
  18. lists the names of accounts in a sequence that parallels the order of their appearance on the financial statements and general ledger
  19. internet technology applied to create a privatized, partitioned web-access area. Intranets are generally restricted to company employees, business associates, and private club members
  20. set of file download commands embedded within the hypertext markup language used to place text, graphics, video, and other information displays on the World Wide Web
  21. tracks accounts receivable, accounts payable, cash, and adjusting entries
  22. a configuration of workstations that enables users to share data, programs, and component devices (such as monitors and printers).
  23. tracks purchases, creditor positions, and the hotel's banking status
  24. help manager determine when products need to be purchased and how much of each product to order. For each purchase item, management sets a minimum quantity below which inventory level should not fall and a maximum quantity above which inventory levels should not rise
  25. a report generated by automated food and beverage systems providing an in-depth analysis of sales transactions by individual server
  26. the principal accounting ledger containing all of the balance sheet and statement of income accounts
  27. involves placing an order directly with a supplier over the internet. In this many-to-one environment (many buyers, one seller), the buyer generally accesses the supplier's own website to do research and make purchases
  28. tests the equality of debit and credit account balances
  29. provides a hard copy audit trail of payments made to vendors. This report also identifies checks that have not yet been accounted for
  30. part of a POS system keyboard programmed to maintain the price, descriptor, department, tax, and inventory status of a menu item
  31. a special type of forecasting that compares forecasted guest counts with standard menu item recipe costs to yield an index of expense before an actual meal period
  32. a local area network that uses a wireless transmission protocol
  33. a hotel chain's reservation system in which all participating properties are contractually related. Each property is represented in the computer system database and is required to provide room availability data to the reservations center on a timely basis.
  34. a code based on only two digits, zero and one. This is the form of data a computer can handle with the greatest ease because electronic circuits have two natural states: "on," usually represented by the binary digit one; and "off," represented by the binary digit zero
  35. the process of exploring a database to uncover patterns and relationships relevant to the decision or issue at hand
  36. a category of electronic printers that includes thermal, ink jet, and laser printers
  37. used to track guest folio balances that are settled to a credit card company
  38. provide management with complete control over cash disbursements before engaging the automatic check writing feature of the accounts payable module
  39. a property management system interface that enables a hotel to take control over local and long-distance telephone services and to apply a markup to switchboard operations
  40. a POS feature that enables the tracking of individual item sales by perpetually monitoring inventory
  41. indicates the current status of rooms according to housekeeping designations, such as on-change, out-of-order, and clean and ready for inspection
  42. guest checks that are made of stiff-paper cards. Hard checks are stored outside the cashier terminal system
  43. multiplies the number of menu items sold by standard recipe costs to determine a potential food cost amount. When actual recipe cots are known, these figures are multiplied by the number of menu items sold to produce an actual cost figure
  44. a small manual input unit used in place of, or with, a keyboard or touchscreen. Designed to fit comfortably under a user's hand, it controls the cursor or pointer on the display screen. It can also be used to choose commands, move text and icons, and perform a number of other operations
  45. presents guest, non-guest, and credit card activity by beginning balance, cumulative charges, and credits
  46. a systems term referring to an external storage medium, such as a magnetic tape, which stores data in chronological sequence
  47. device in a wireless network capable of receiving and transmitting signals
  48. a report produced by sophisticated automated beverage systems
    indicating amounts of beverage products sold during a shift; the report enables managers to minimize inventory control problems
  49. on-board printing devices that produce hard copy on narrow register tape
  50. when interfaced with a hotel property management system, an in-room movie system provides guestroom entertainment through a dedicated television pay channel
  51. a collection of database fields
  52. often abbreviated as ROM, a portion of the internal memory of a system that holds a permanent record of information that the system needs to use each time it is turned on
  53. a hotel property selected to receive reservation requests after chain properties have exhausted room availabilities in a geographic region
  54. addresses the technology needs of multi-property hospitality organizations, such as hotel and restaurant chains as well age management companies
  55. a method for keeping a network secure from intruders. It can be a single router or a combination of routers and servers, each performing some type of firewall processing
  56. assigned to an in-house guest for the purpose of charting the guest's
    financial transactions with the hotel
  57. an electronic locking system that operates as a stand-alone unit. Each door has its own microprocessor that contains a unique, predetermined sequence of codes. A master console at the front desk contains a record of all code sequences for each door
  58. handles job codes, employee meals, uniform credits, tips, taxes, and other data that affect the net pay of employees
  59. a hardware component of the internet that directs messages between different areas of the internet
  60. when part of a POS system terminal, function keys help the user process transactions; they are important for error correction (clear and void), legitimate price alteration (discount), and proper cash handling (no-sale).
  61. an inventory valuation method that considers the quantity of products purchased at different unit costs. This method "weights" the prices to be average based on the quantity of products in storage at each price
  62. typically located in the lobbies of fully automated hotels, some resemble automatic bank teller machines, while others are unique in design and may possess both video and audio capability
  63. part of a POS system keyboard that operates like a preset key, except that it requires the user to identify a menu item by its reference code number (up to five digits) rather than by its name or descriptor
  64. a subsidiary ledger listing accounts receivable balances of guests who have checked out, and other receivables as well
  65. a method of inventory valuation. Values inventory only in relation to actual costs of items stored. The value of stored products is, then, the value represented by the sum of individual unit costs
  66. a report produced by sophisticated automated beverage systems to resolve any discrepancy existing between the sales by major beverage category report and the sales by beverage server report
  67. projects future revenue by multiplying predicted occupancies by current house rates
  68. front office application software that maintains up-to-date information regarding the status of rooms, assists in the assignment of rooms during registration, and helps coordinate many guest services
  69. the selling of products or services over the internet or some other electronic medium. Hospitality e-distribution includes the GDS and internet-based sales channels
  70. provides a relative-productivity index for each housekeeper by listing the number of rooms cleaned and the amount of time taken to clean each room
  71. when in-room computers are interfaced with a computer-based property management system's guest accounting module, they are able to access folio data and provide guests with a way to approve and settle their accounts
  72. typically deals directly with the public, advertises a central telephone number, provides participating properties with necessary communications equipment, and bills properties for handling reservations
  73. signals to management the specific rooms whose status must be investigated to avoid sleepers. The report notes any variances between front desk and housekeeping room status updates
  74. a POS system design that networks terminals to form an integrated system that functions without a large, remote CPU
  75. under this system, no options are available to the call distribution network. Selection of a route is based on convenience rather than on minimizing expense.
  76. monitors outstanding balances of guest accounts
  77. the reservationist's initial inquiry procedures create a reservation record that initiates the hotel guest cycle. Reservation record identify guest and their needs before guests arrive at the property; such record enable the hotel to personalize guest service and appropriately schedule needed personnel
  78. front office application software that maintains guest accounts electronically. The guest accounting module increases the hotel's control over guest accounts and significantly modifies the night audit routine
  79. a file maintained by sophisticated POS systems that maintains current data for all open guest checks; it is accessed to monitor items on a guest check, add items to a guest check after initial order entry, and close a guest check at the time of settlement
  80. a terminal that contains a unique adaptation of a CRT or LCD screen
    and a special microprocessor to control it. The self-contained microprocessor displays data on areas of the screen that are sensitive to touch
  81. Contains its own input/output component and may even possess a small storage (memory) capacity, but usually does not contain its own central processing unit
  82. balancing the total of checks removed from the outstanding checks list with the total of cleared checks appearing on the bank statement
  83. obligations owed an organization from sales made on credit
  84. a user-friendly part of the internet that offers an incredibly rich combination of text, images, sound, animation, and video
  85. delineates reservation transactions and commissions payable, by agent.
  86. lists gross amount invoiced, discounts taken, number of invoices, and other vendor data
  87. a database structure in which the data files are formatted as rectangular tables of rows and columns and are similar in appearance to electronic spreadsheets
  88. a database designed to support decision-making in an organization; structured to support a variety of analyses, including elaborate queries on large amounts of data that can require extensive searching
  89. the additional memory capacity that resides outside the system's basic memory. It can be accessed in revolving blocks, and is available as add-on boards that are inserted into one of the system's expansion slots
  90. the simultaneous purchase and sale of an asset in order to profit from a price difference
  91. an inventory system that keeps record up-to-date by tracking all additions to and subtractions from stock
  92. a characteristic of an external storage medium (such as magnetic disks) permitting data to be stored in any available location on the disk. Since the tracks and sectors of the disk are numbered, the system allows a user to access stored data quickly and easily
  93. balances the total of checks removed from the outstanding checks list with the total of cleared checks appearing on the bank statement
  94. an intermediary between a CRS and e-distribution channels that provides single image inventory information to participating online GDS and IDS entities and communicates reservation information back to the CRS. Also called a switching company.
  95. constructed for each revenue center and used to track all transactions posted to other folios (individual, master, non-guest, or employee). Control folios provide a basis for double entry accounting and for cross-checking the balances of all electronic folios
  96. internet-based services providing consumers the ability to book airline, hotel, car rental, and cruise ship reservations
  97. a feature of a guest check printer that facilitates order entry; instead of a server manually inputting a guest check's serial number to access the account, a bar code imprinted on the guest check presents the check's serial number in a machine-readable format
  98. a file maintained by sophisticated POS systems containing general data maintained by the labor master file; it is commonly used to verify an employee's hourly rate(s), job codes, or social security number
  99. a "one buyer, many sellers" approach. Buyers purchase Web-based services or use self-supported systems to buy from approved vendors electronically
  100. provides information on anticipated arrivals, departures, stayovers, and vacancies. This report assists managers in staffing front desk and housekeeping areas.
  101. performs many of the same functions performed by the night audit routine in nonautomated properties. System updates are run daily to allow for report production, system file reorganization, and system maintenance, and to provide an end-of-day time frame
  102. a catering service that typically requires the caterer to be responsible for food and beverage production and service and possibly for providing furnishings, entertainment, decorations, and the like
  103. summarizes rooms committed (booked or blocked) by future date
  104. a report generated by automated food and beverage systems providing managers with a complete statement of daily or monthly sales (by shift or broken down by food and beverage categories) and a listing of settlement methods
  105. a report generated by automated food and beverage systems listing the names, employee numbers, hours worked, waged earned, and wages declared for each employee on a given workday; may be useful for determining which employees are approaching overtime pay rates
  106. presents summary accounts payable information
  107. technology that establishes a communication process in which data are transferred from related systems; processed according to pre-established decision-making rules, financial models, or other analytical methods; and stored in information formats tailored to the needs of individual managers
  108. controls the flow of info along a network and establishes a gateway to other computer networks
  109. programs that search for binary signatures (patterns) of known viruses that have attached themselves to executable programs. As new viruses are discovered, the signature database has to be updated in order for the anti-virus program to be effective. Vendors generally offer downloads via the web in order to keep clients current
  110. a systems term referring to the physical equipment of a system. Hardware is visible, movable, and easy to identify. In order to have a system, three hardware components are required: an input/output component, a central processing unit (CPU), and an external storage device
  111. in relation to the implementation of a technology system, a property
    operates a legacy system and a new system simultaneously until confident enough to move entirely to the new system
  112. specifically designed symbols to diagram the flow of data and documents through an information system
  113. often abbreviated as "K" or "Kb," equal to 1,024 bytes, and commonly used to describe computer memory capacity
  114. refers to simultaneous processing. For example, real time capability enables a reservationist to receive necessary feedback from the system immediately in order to respond to a caller's requests during a telephone call
  115. a flashing marker on a display screen that indicates where the next character to be entered will appear
  116. Radio frequency identification unit capable of emitting a broadcast signal used to locate passive RFID tags; useful for contactless payment transactions
  117. part of an automated beverage control unit; an electronic mechanism located in a bar dispensing unit that will not permit liquid to flow from the dispensing unit unless there is a glass positioned to catch the liquid below the dispensing head
  118. electronic networks used by travel agents and some internet-based distribution channels to make airline, hotel, car rental, and cruise ship reservations
  119. in relation to the purchase of a technology system, a contract in which a business agrees to purchase hardware components and software packages from a single source, and this single source takes full responsibility for the performance of the system. An OEM contract generally involves purchasing turnkey packages
  120. book that indicates the occupancies and vacancies of specific function rooms (including banquet rooms)
  121. translates reservations transactions into as many unique formats as required by diverse network interconnections, thereby allowing users to share data from different reservation systems without having to deal with complex formats, files, and operating systems. The smart switch can access reservation system files and convert the data into easy-to-use formats and files
  122. stand-alone technology systems that may be linked to a hotel's PMS; the formats and languages that define data that one system is capable of delivering to another
  123. a collective statistic that effectively combines the potential average single and double rates, multiple occupancy percentage, and rate spread to produce the average rate that would apply if all rooms were sold at their full rack rates
  124. a collection of database records and fields
  125. an inventory system in which property employees periodically
    observe and count items in storage
  126. a file maintained by sophisticated POS systems containing one record for each employee; it typically maintains the following data: employee name, employee number, social security number, authorized job codes, and corresponding hourly wage rates. This file may also contain data required to produce labor reports for management
  127. a feature of a call accounting system that provides the capability of connecting with a variety of common carriers
  128. typically involves stocks of items that are held in dry and cold storage areas within a guestroom. Changes in the bar's beginning inventory level are noted either by housekeeping room attendants during their normal rounds or by designated room service employees
  129. in relation to the purchase of a technology system, the costs of individual system components
  130. a POS on-board printing device that is sometimes called a slip printer. A sophisticated guest check printer may be equipped with an automatic form number reader and may possess automatic slip feed capabilities.
  131. details all checks that have been issued but remain outstanding; can
    be used to reconcile checks issued against canceled checks appearing on bank statements
  132. communication network requiring specialty hardware and internet access that enables worldwide connectivity
  133. a cycle of events identifies as input, process, and output that transforms raw facts and isolated figures into useful information
  134. also called the profit and loss statement, provides important financial information about the results of operations for a given period of time
  135. the process of switching from the current information system to the capabilities of a new system
  136. a set of demand-forecasting techniques used to determine whether prices should be raised or lowered and whether a reservation request should be accepted or rejected in order to maximize revenue
  137. the anticipated number of purchase units withdrawn from inventory between the time an order is placed and the time it is delivered
  138. a special sequence of bits 9electronic date) representing a single character. A byte is a group of adjacent bits that work, or are operated on as a unit. Theoretically, a byte may be any length, but the most common length for a byte is eight bits
  139. an electronic data processing term referring to the time that elapses between data input and information output
  140. the electronic circuitry over which power, data, address, and other signals travel
  141. a feature of a call accounting system that ensures that callers begin paying for calls only after a predetermined amount of time, thus allowing for wrong numbers
  142. often abbreviated as "Mb," equal to 1,048,576 bytes, and commonly used to describe computer memory capacity
  143. compiled statistics about aspects of the current information system; useful when communicating information needs of the business to vendors of technology systems
  144. a multidimensional database organized for one department or function
  145. in relation to the implementation of a technology system, management chooses a date on which there is to be a complete switch from the current system to a new system. Also called going cold turkey
  146. enhances management's control over purchasing, ordering, and receiving practices
  147. a system input device capable of translating a page of text into a machine-readable format by converting the images on a page into digitized information that the system can recognize
  148. an inventory valuation method that assumes that the products that are most recently purchases are used first. The inventory value is assumed to be represented by the cost of items placed in storage the earliest
  149. memory that reaches beyond a system's basic limits; usually required for advanced multitasking (running several applications simultaneously)
  150. consolidates electronic communications between a hospitality establishment and a credit card authorization center. Power platforms can capture credit card authorizations in three seconds or less. A POS power platform connects all POS terminals to a single processor for transaction settlement
  151. a high-speed electronic nonimpact printer similar in appearance to desktop photocopying machines. While other printers print one character at a time, laser technology enables these devices to print an entire page all at once
  152. the state of a hotel room in terms of its availability and cleanliness. Information about current room availability is essential in order for front desk employees to properly assign rooms to guests at check-in. The current status of a room is crucial to the immediate, short-run selling position of that room
  153. the process of using significant guest information to understand an individual guest, contact that guest, and sell additional hospitality products and services that directly meet the guest's needs
  154. the turning away of transient guests for lack of rooms due to the acceptance of group business
  155. selling products or services over the internet or some other electronic medium. Hospitality electronic distribution includes the GDS and internet-based sales channels
  156. the control center of a system. Inside are the circuits and mechanisms that process and store information and send instructions to the other system components
  157. a daily report showing the number of guests and the names of the guests expected to arrive with reservations
  158. monitors the calculation and printing of bank checks for payments of selected invoices
  159. guest checks made of flimsy receipt paper
  160. a process that creates the tracks and sectors of a disk on which the system is able to read and write info
  161. enables a hotel to take control over local and long-distance services and apply a markup to switchboard operations. Call accounting systems are capable of placing and pricing local and long-distance calls
  162. a data storage device that connects to a USB port
  163. purchasing goods and service over the internet
  164. a situation in which the housekeeping department's description of a room's status differs from the room status information that guides front desk employees in assigning rooms to guests
  165. an individual already employed within a specific department who receives extensive training in the operation of hardware, software applications, and network components, and afterward conducts training sessions for others and provides some technical support services
  166. a printed paper copy of system-processed info
  167. compresses data to conserve storage space and requires a unique zip drive to operate
  168. maintains the number of hours each employee works during a pay period and other data that may require special tax calculations, such as sick leave pay, bonus pay, tips, and expense reimbursements
  169. a subscription system linking independent properties. A hotel subscribes to the system's services and takes responsibility for updating the system with accurate room availability data
  170. a form of input that converts spoken data directly into electronic form suitable for processing
  171. present two sets of figures for each balance sheet line item. One set of figures is from the current balance sheet; the other set is from the balance sheet of a previous period. All amounts are reduced to percentages of their account classification
  172. an action designed to restrict the functionality of a system. For example, network administrators can lock down client desktops so that user can perform only certain operations
  173. the smallest unit of electronic data
  174. generally applies to more than one guest or room and contains a record of transactions that are not posted to individual folios. Master folios are commonly created to provide the kind of billing service required by most groups and conventions
  175. part of an automated beverage control unit that transports beverage item ingredients from storage areas to dispensing units
  176. a menu management application for evaluating decisions regarding current and future menu pricing, design, and contents. This application requires that management focus on the number of dollars a menu contributes to profit and not simply monitor cost percentages
  177. shows cash, charge, and paid-out totals by department and serves as a macro-analysis of departmental transactions
  178. front office application software that enables a hotel to rapidly process room requests and generate timely and accurate rooms, revenue, and forecasting reports
  179. contains the specific characteristics of purchased items. Purveyors are asked to quote prices for products that meet or exceed stated specifications
  180. part of a POS system keyboard used to record the methods with which accounts are settled: by cash, credit card, house account, charge transfer, or other payment
  181. including sub-recipes as ingredients for a particular standard recipe. This enables the computer-based restaurant management system to maintain a record for a particular menu item that requires an unusually large number of ingredients
  182. an e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds its own markup factor and sells the rooms to consumers. Also called the markup model.
  183. used to assign floor and room numbers to room attendants and to list room status. This report may also provide space for special messages from the housekeeping department
  184. in relation to the purchase of a technology system, costs associated with supplies, customized forms, training, overtime pay, and data conversion normally not included in the system purchase price
  185. backup power used when the electrical power fails or drops to an unacceptable voltage level. Small UPS systems provide enough battery power to power down the computer in an orderly manner. Sophisticated systems tied to electrical generators can provide power for days
  186. lists, by room type, the number of rooms that are available each day (net remaining rooms in each category).
  187. a guestroom vending machine that contains beverage items in see-through closed compartments. The compartment doors may be equipped with fiber optic sensors that record the removal of stored products. Once triggered, the sensors relay the transaction to a built-in microprocessor for recording. Individual guestroom microprocessors are typically cabled to a large CPU, which stores recorded transactions.
  188. contains data from the front office guest accounting module, such as balances form guest folios, non-guest accounts, bill-to accounts, credit card billings, and others
  189. maintains records of all current vendors. Data contained in this file includes: Vendor number, vendor name, contact name, address, telephone number, vendor payment priority, discount terms, discount account number, invoice description, payment date, and year-to-date purchases
  190. an advantage that can be established via product differentiation, use of technology, lower production costs, or use of marker segmentation
  191. the ability of travel agencies to book reservations directly into hotel reservation systems, as well as verify room availability and rates
  192. designates the internet address of a site usually the site's homepage
  193. interconnected system of networks that share standards and protocols connecting computers around the world
  194. twelve consecutive months that define a business year
  195. wireless server terminal that performs most of the functions of a precheck terminal and enables servers to enter orders at tableside
  196. a report produced by sophisticated automated beverage systems indicating the amounts due in the form of cash, credit card vouchers, and house account charges for sales made during a shift
  197. information from the function book and other files is eventually transcribed on a banquet event order (BEO). A BEO generally serves as a final contract for the client and as a work order for the catering department
  198. maintains a list of accounts with debit and credit balances
  199. in relation to the purchase of a technology system, a three-part document prepared by management. The first section orients the vendor to management's business operation; the second section establishes bidding requirements for vendor proposals; and the third section deals specifically with user application requirements
  200. sets up billing information. Customer data maintained in this file includes: account code, name of guest or account, address, telephone number, contact person, type of account, credit limit, last payment date, last payment amount, and credit history
  201. automates several internal control and accounting functions
  202. a feature of a call accounting system that ensures that a guest is charged only for calls that are answered
  203. lists all invoices selected for payment and the corresponding cash requirement totals; prepared by vendor number, vendor name, due date, item, or group code and typically including vendor number, vender name, invoice number, due date, balance due, and amount to be paid
  204. a reservation request is formulated into a reservation inquiry by the reservationist. This inquiry typically collects the following data: date of arrival, type and number of rooms requested, number of room nights, room rate code (standard, special, package, etc.), and number of persons in party
  205. debit cards differ from credit cards in that the cardholder must deposit money in order to give the card value. The cardholder deposits money in advance of purchases through a debit card center or an electronic debit posting machine; as purchases are made, the balance on the debit card falls
  206. a unit of electrical frequency equal to one billion cycles per second; used to measure the speed of a system's central processing unit
  207. the time during which a computer is not functioning due to hardware or system software failure
  208. a virtual community of people with similar interests and/or activities
  209. a credit limit predetermined by management
  210. term used to describe off-premises, as opposed to on-site, automation
  211. represents a virtual shopping mall where many buyers and many sellers transact business. Such communities connect customers directly with suppliers to serve a broad array of business segments
  212. participates in the evaluation, selection, and installation of system dardware and is trained in the operation of software applications used throughout the property; provides on-premises systems support and, when necessary, functions as a Network administrator and/or an applications software troubleshooter
  213. universal serial bus; a peripheral device connector that is much faster than parallel or serial ports
  214. part of an automated beverage control unit preventing the system from fulfilling beverage orders unless they are first recorded to an open guest check
  215. provides the rooms department with a summary of current house information; may list present check-ins, number of occupied rooms, names of guests who have reservations but are not yet registered, and the number of rooms available for sale; may also profile room status, rooms revenue, and average room rate
  216. the ratio of actual room revenue to potential room revenue
  217. part of a POS system that coordinates communications between cashier or precheck terminals and workstation printers or kitchen monitors, while ensuring that servers need enter orders only once. Also called a printer controller
  218. contains accounts receivable data that can be formatted into a variety of aging reports that segment accounts in the file according to the date the charge originated
  219. a printed voucher, usually serially numbered for internal-control purposes, from a revenue-producing department showing an amount that is charged to a folio
  220. a vacant room that is believed to be occupied because the room rack slip or registration card was not removed from the rack when the guest departed (in nonautomated hotels) or because of room status report discrepancies or errors (in automated hotels).
  221. a report produced by automated point-of-sale equipment that lists all guest checks (by server) that have not been settles; information may include the guest check number, server identification number, time at which the guest check was opened, number of guests, table number, and guest check total
  222. a method of valuing inventory; the products in storage areas are valued at the level of the most recently purchases items to be placed in inventory
  223. part of a system that supports the use of wireless, handheld server terminals. Antenna units relay signals from handheld terminal to a radio base station
  224. also called a refusal report, tracks the number of room nights refused because rooms were not available for sale. This report is especially helpful to hotels with expansion plans
  225. a report produced by sophisticated automated beverage systems indicating how much of each beverage product was sold during a shift; the report is useful for monitoring product sales trends and adjusting par inventory levels when necessary
  226. portion of a public website partitioned and password-protected for access by employees or special workgroups. This private, secure site is used to share documents, calendars, and event info. An intranet site is an ideal online communication tool for centralizing important company info, posting documents, creating schedule, and announcing events
  227. compares guest checks used in revenue outlets, such as in food and beverage outlets, with source documents to identify discrepancies
  228. a feature of an energy management system that maintains usage levels below a given limit by shedding energy loads in an orderly fashion
  229. transfer of fata between different companies using networks such as the internet. As more and more companies are connected to the internet, EDI is an increasingly important mechanism for companies to buy, sell, and trade info
  230. a reservation network that handles more than one product line. Intersell Agencies typically handle reservations for airline flights, car rentals, and hotel rooms.
  231. individual component parts of a data mart
  232. used to track "bill to" accounts receivable
  233. a remote printing device of a POS system that produces a continuous detailed record of all transactions entered anywhere in the system. Hard copy is produced on narrow register tape (usually 20 columns wide) and provides management with a thorough system audit
  234. subtractions from gross pay for income and Social Security taxes
  235. the detailed facts or figures contained in database records
  236. a report generated by automated food and beverage systems enabling managers to measure the sales performance of individual menu items by department or product category within certain time intervals
  237. in a perpetual inventory system, keeps a running balance of the quantity of issued/stored items
  238. often abbreviated as "Tb," equal to one trillion bytes, and commonly used to describe computer memory capacity
  239. software that reads indexed websites and creates lists and links to sites that match a user's inquiry
  240. depicts the revenue history and use of each room by room type. This
    report is especially useful to those properties employing an automatic room assignment function
  241. network of terminals that are combines with cash registers, bar code readers, optical scanners, and magnetic stripe readers for instantly capturing sales transactions. In restaurants, these systems manage the ordering and delivery of all menu items In one or more restaurants and/or bars
  242. the value of items in inventory
  243. lists general ledger accounts by type of account including account number and account title
  244. responsible for orchestrating the hardware and the software within the system. It establishes the system's priorities and directs its resources to accomplish desired tasks
  245. a system is said to "read" when it takes data in for processing, and "write" when it sends processed data out as information. RAM is often described as read/write memory; the user can both read from RAM (retrieve data) and write to RAM (store data)
  246. a POS device that is connected to a cash drawer
  247. a daily report showing the number and names of guests expected to arrive with reservations, as well as the number and names of guests expected to depart.
  248. in relation to the purchase of a technology system, an agreement to purchase hardware and software from the same vendor. In most of these cases, the vendor makes the necessary hardware and software modifications before system implementation
  249. home delivery catering services
  250. parts of a POS system keyboard that can be programmed by users to meet specific needs of their restaurant operations
  251. a system capable of monitoring sales transactions and determining
    inventory replenishment quantities for in-room vending sales. Two popular in-room beverage service systems are nonautomated honor bars and microprocessor-based vending machines
  252. a configuration in which all e-distribution channels operate from the same database
  253. a report produced by sophisticated automated beverage systems indicating the expected beverage income by major beverage category (liquor, beer, wine, etc.)
  254. a report generated by automated food and beverage systems that enables management to measure the sales performance of individual menu items by department or product category over various time intervals
  255. an electronic data processing practice of generating only those reports that are requested by staff members who will actually use the information
  256. a hardware component of the internet that provides a means for two incompatible networks to communicate. A gateway simply converts the sending system's request into a format that the receiving system can understand
  257. connection and interaction between hardware, software, and the user
  258. an electronic nonimpact printer that works by spraying a minute and finely controlled jet of ink onto paper. The ink (Carbon) is electrically charged as it is sprayed onto the paper. Once charged, the jet of ink can be moved around by electric fields in much the same way that an electron beam is used to produce a picture on a television set.
  259. maintains a complete list of all invoices currently outstanding and payable
  260. created for an individual who has in-house charge privileges but is not registered as a guest in the hotel. Individuals with non-guest folios may include health club members, corporate clients, special club members, political leaders, or local celebrities
  261. keys on a POS system terminal dedicated to specific functions programmed by the manufacturer
  262. the lowest or highest selling price on a menu
  263. interfaces with a property management system and allows the front desk to control the locking of rooms electronically
  264. provides a weekly summary of all information reported by relevant
    daily sales reports
  265. internet technology applied to create a password-protected, restricted-access portion of a website
  266. the last day on which it is possible for a lodging operation to take advantage of a cash payment discount that may be offered by a specific vendor
  267. a computer-based record of items in storage
  268. output on a monitor that cannot be handled by the operator or be removed from the system
  269. differences between a physical count of an item and the balance maintained by the perpetual inventory system
  270. a CPU containing two microprocessors that permit more effective multitasking of separate applications running simultaneously or of a single dual-core application written to take advantage of multi-threading
  271. contains data for determining the cost of goods sold and the replacement cost of items listed in the inventory master file
  272. lists details of all items received on a given day
  273. a file maintained by sophisticated POS systems containing data for all meal periods and menu items sold. Important data maintained by this file may include: Identification number, descriptor, recipe code number, selling price, ingredient quantities for inventory reporting, and sales totals
  274. decision support software that allows the user to quickly analyze information that has been summarized into multidimensional views and hierarchies
  275. summarizes all sales revenue activity for a day. Revenue is itemized by the following categories: net sales, tax, number of guest checks, number of covers, dollars per check, dollars per cover, sales category, and day-part totals. Affected general ledger accounts are listed and associated food costs and sales percentage statistics are noted
  276. records time in and time out for employees
  277. in relation to the purchase of a technology system, these costs include taxes, insurance, shipping, and other costs that may result from modifying the property's air conditioning, electrical, and telephone wiring systems; establishing contingency programs; installing uninterruptible power sources; and maintaining an inventory of spare parts
  278. a report generated by automated systems listing hour and wage information for each employee who worked during a period specified by management
  279. parts of a POS system keyboard used in combination with preset and price look-up keys to detail preparation instructions (such as rare, medium, and well-done) for food production areas; also used to alter prices according to designated portion sized (such as small, medium, and large).
  280. sensors that use either infrared light or ultrasonic waves to register the physical occupancy of a room
  281. a report produced by sophisticated automated beverage systems indicating the total sales of each beverage server during a shift
  282. the rate at which group business is being booked
  283. shows transfers to non-guest (city) ledgers from guest accounts
  284. Part of a POS system terminal enabling the operator to review and edit transaction entries
  285. smart cards are made of plastic and are about the same size as credit cards. Microchips embedded in them store information that can be accessed by a specially designed card reader. Smart cards can store information in several files that are acceded for different functions, such as a person's vital health statistics, dietary restrictions, credit card number, and bank balance. Information stores in smart cards is secured by a personal identification number (PIN) that must be used to access files
  286. Analysis of financial statements and operating results through the use of ratios
  287. ranks room types by percentage of occupancy and/or by percentage of total rooms revenue
  288. an electronic locking system that operates through a centralized master code console that is interfaced to every controlled guestroom door
  289. electronic or hard copy documentation containing essential transactional support data for individually placed and rated telephone calls
  290. a POS system function that automatically sends orders to the kitchen simultaneously based on course
  291. a feature of a call accounting system that immediately identifies the extension from which an outgoing call is placed
  292. contains data for all meal periods and menu items sold
  293. a video display unit capable of displaying several orders on a single screen.
  294. gives mathematical expression to a significant relationship between two figures. It is calculated by dividing one figure by the other
  295. a unit of electrical frequency equal to one million cycles per second; used to measure the speed of a system's central processing unit
  296. alternative addresses for a company's website that all point to the same main web page
  297. any recognized entity that transmits messages or other communication for general use at accepted rates
  298. a feature of an energy management system that turns of equipment on a sequential basis for a given period of time each hour
  299. an external reservation network
  300. part of a wireless system supporting the use of handheld server terminals that relays signals received from antenna units to a digital computer's processing unit
  301. a feature of an active call accounting system that directs calls over the least-cost available line, regardless of carrier
  302. provides important information on the financial position of a hospitality business by showing its assets, liabilities, and equity on a particular date
  303. electronically monitors guestroom temperatures
  304. compiles weekly totals summarizing the revenue earned by food and beverage departments (or categories)
  305. a systems term used to describe random access memory (RAM). When the memory device loses electrical power, or is deliberately turned off, all user data stored in RAM is lost. In order to save data stored in RAM for future use, the user must instruct the system to save it on a nonvolatile storage device
  306. internet-based services providing consumers with the ability to book airline, hotel, car rental, and cruise ship reservations
  307. lists the names of guests who have checked out and their room numbers, billing, addresses, and folio numbers
  308. a terminal that contains a unique adaptation of a screen and a special Microprocessor to control it. The self-contained microprocessor displays data on areas of the screen that are sensitive to touch. Touching one of the sensitized areas produces an electronic charge that is translated into digital signals telling what area was touched for transmission to the microprocessor. This signal also instructs the microprocessor to display the next screen
  309. shows labor costs by department or job classifications
  310. a measurement of how far in advance bookings are made
  311. portion of a public website that gives a company's corporate and business partners access to a password-protected portion of the site. A website administrator assigns access parameters for what documents, discussions, and areas can be viewed
  312. a systems term referring to a set of programs that instructs or controls the operation of the system's hardware components. Software programs tell the system what to do, how to do it, and when to do it
  313. an electronic printer, such as a dot matrix printer, that print character by character and line by line
  314. in database management software, arranges data files, records, and fields into formations that resemble the structure of the roots of a tree
  315. external storage media, also called diskettes or floppies, frequently used for shipping data and programs from one location to another. They are made of thin, flexible plastic that is protected by a jacket. The plastic is coated with a magnetized oxide compound designed to hold electronic information. The size of the disk (eight-inch, Five-and-one-quarter inch, or three-and-one-half inch) depends on the type of system used
  316. external storage devices that are much faster to use and store far greater amounts of info than magnetic disks. Hard disks are permanently online to the system
  317. a daily report showing the number of guests expected to depart, the number of stayovers (the difference between arrivals and departures), and the names of guests associated with each transaction
  318. charges purchases made by guests that are posted to folios after guests have settled their accounts
  319. set of computer programs that directly relate to a hotel's front office and back office activities
  320. recipes that are included as ingredients within a standard recipe record
  321. generally, the serial number of a departmental source document
  322. a feature of a call accounting system that charts and monitors telephone traffic.
  323. remote printing devices usually placed at kitchen preparation areas and service bars
  324. automated information devices in public hotel areas that allow guests to inquire about in-house events and local activities
  325. a keyboard overlay for a POS system terminal that identifies the function performed by each key during a specific meal period
  326. automated programs that convert purchase units into issue and recipe units and track ingredients (by unit and by cost) as they pass through purchasing/feceiving, storing/issuing, and production/service control points
  327. subtractions from gross pay that are usually voluntary and depend on the types of benefits available from the employer
  328. after the check writing routine, the accounts payable module prints a check register by check number. The check register also may be sorted by vendor or by invoice due date
  329. the art of applying technology to produce a feature or product that is unique
  330. provides a daily summary of reservation records that were created, modified, or canceled
  331. a report produced by sophisticated automated beverage systems indicating hourly sales; the report is useful for forecasting sales and scheduling servers and bartenders according to expected demand
  332. segments each account in the accounts aging file according to the date the charge originated
  333. contains several columns listing invoices by vendor number, vendor name, invoice number, and invoice date
  334. a system designed to provide managers with the necessary information needed to plan, organize, staff, direct, and control operations
  335. generally, the first few letters of a guest's last name. An identification code enables the guest accounting module to process a charge to the correct folio when two separate accounts exist under the same room number
  336. all aspects of business and market processes enabled by the internet and web-based technologies
  337. a hardware component of the internet that connects two or more networks that use the same data transfer protocol. A bridge makes attached networks appear to operate as a single network. The purposes of a bridge are to extend network capabilities and to isolate network traffic
  338. in relation to automated food and beverage systems, reports that detail sales activity for all assigned server sales records; may be generated for each server and cashier in terms of guest count, total sales, and average sales
  339. any one of a variety of services that provide fast access to the internet. The most common and cost-effective types of HSIA include DSL and cable modem services. Cable modem services are generally provided by a local cable TV provider and utilize cable facilities to provide fast internet access. Other forms of HSIA include satellite, private data line, and frame relay services.
  340. shows relationships between amount sold by sales category and day-parts defined by management; enables management to view at a glance which menu items sell and when they sell
  341. contains important data on each purchases ingredient, such as ingredient code number, ingredient description, purchase unit, purchase unit cost, issue unit, issue unit cost, recipe unit, and recipe unit cost
  342. used to track employee purchases, compute discounts, monitor expense account activity, and separate authorized business charges from personal expenditures
  343. in relation to the purchase of a technology system, an agreement to purchase hardware and software from separate sources
  344. facts or figures to be processed into useful information. Three types of data are alpha data, numeric data, and alphanumeric data.
  345. part of a call accounting system that maintains data necessary for generating reports for management
  346. an account of how much of each item is in storage. Inventory status may be determined by a physical inventory or a perpetual inventory
  347. an examination of networks and computer systems to determine an organization's vulnerability to criminal invasion (hackers, viruses, arson, etc.), natural disasters (fire, tornadoes, earthquakes, etc.), and other threats
  348. a report generated by automated systems listing the names, employee numbers, hours worked, wages earned, and wages declared for each employee on a given workday
  349. in relation to the purchase of a technology system, visits by vendors to identify important factors regarding specific business operations within a property that may affect system design
  350. a stored value media device containing prepaid deposits for future transactions
  351. memory that holds its content without power. A term describing ROM (Read only memory); programs stored in ROM are not lost when the system is turned off or otherwise loses electrical power.
  352. a collection of related facts and figures designed to serve a specific purpose