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157 Multiple choice questions

  1. Responsible for all sautéed items and their sauce. This is usually the highest stratified position of all the stations.
  2. A method of doing business wherin a franchisor liscenses trademarks and methods of doing business to a franchisee in exchange for a one-time franchise fee and a recurring royalty fee
  3. A program that presents methods for systematically ridding kitchens of pathogens. The system follows seven basic steps:
    1. Identify hazards and asses their severity and risks
    2. Determine critical control points (CCP) in food preparation
    3. Determine critical control limits (CCLs) for each CCP identified
    4. Monitor CCPs and record data
    5. Take corrective action whenever monitoring indicates a CCL is exceeded.
    6. Establish an effective record-keeping system to document the HACCP system
    7. Establish procedures to verify that the HACCP system is working
  4. True
  5. The average number of guests who would, if all other things were equal, eat at any of the competing restaurants. Divide the number of potential guests in a catchment area by the number of competing restaurants.
  6. Income Statement
  7. True
  8. Done by comparing the organization to its competitors and the general business environment and configure the points of comparison.
  9. The profit expected. Owners invest for ego, family employment, and livlihood. The return depends on alternatives. CD or money market fund; Stock market or mutual funds at 4-8%. Therefore considering risk-would hope for 12-18% return/yield.
    Operating profits+RE appreciation+Depreciation tax advantages
    -Consider risks and rewards
  10. A legal entity similar to a person in that it ca borrow, buy, and conduct business and must pay state and federal taxes on profits. Corporations provide limited liability for the owner. Corporation owners cannot be sued for the debts of the corporation unless they personally guarantee them. Step 1-Hire and attorney for legal advice. Step 2-Select a state in which to incorporate. The entrepreneur (shareholders/stockholders) must own 50% of stock to regain control.
  11. When something is given in exchange for something else as a basis of employment decisions by a supervisor
  12. General area for restaurants in a market share
  13. False
  14. 1. Core product-the function part of the product server for the customer. Offering a relaxing and memorable evening
    2. Formal product-The tangible part of the product. Includes physical aspects of the restaurant and its decor. Incldues food, beverages, parking, type of restaurant, location.
    3. Augmented product-Includes the other services suc as acceptance of credit cards, valet parking, and table reservation service.
  15. The process of writing off against expenses the cost of an asset over its useful life. Things such as furniture or buildings lower in value so money is set aside to replace those items. Tangible items that have a life span are depreciable while land is not.
  16. Population group with similar characteristics (needs, wants, income, background, buying habits, and so on). A restaurant aims to address th wants and needs of specific market segments. When the product matches the desired segment's wants and needs, a successful marketing relationship is formed. Groups that respond in a similar way must be idendifiable, measurable, and of appropriate size. In addition, they must be reachable by advertising media.
  17. Table service, Usually no alcohol, competes with QSR and Casual, Home meal replacement, many breakfast and lunch only restuarants, (Ex. Boston Market, Friendly's, Denny's)
  18. Have complete liability but full management rights
  19. Also referred to as a swing cook, fills in as needed on stations in the kitchen.
  20. Many locations, Variety of demographics, Limited menus, Competitive prices, Fast service (many self-service), Many part-time employees, unskilled labor, skilled management, drive throughs Chains dominate, simple units (Ex. McDonald's, KFC)
  21. With pension plans, they are not taxable to particpants. To calculate how fast an investment doubles itself if no taxes are paid, divide the rate of return into 72 and you get the number of years required to double your money at that rate of interest. (Ex. 8 percent (72/8)=9 years
  22. Management decides on selling price & mark-up for beer, wine & liquor (Sets standard for beverage cost %)
    Normal pouring cost for beer - 24- 25%, Wine pouring cost - 26-30%, Liquor pouring costs 16-20% of sales.
    Combined beverage pouring cost s/b 23-25%
    [drink cost/selling price x100]
  23. 1. If a partner receives a salary from the partnership, no payroll taxes are deducted.
    2. Quite flexible for tax purposes and lends itself to situations whereby one partner supplies the capital and another supplies only services or services plus a lesser amount of capital.
  24. Table service and serve liquor, Check average $14-$22, specialty establishments (steak, seafood), Ethnic restuarants, Eatertainment (Rainforest Cafe, Hard Rock) (Ex. Chilies, Fridays)
  25. Less than 20 years
  26. Conveys to the guest the best face or image of the restauarant, what people like most about it, or how it stands out from the competition. (Ex. if value is the best feature, emphasize in postioning statement and ads)
  27. Under the Sous Chef, in charge of a specific area of production. Line cooks are often divided into a hierarchy of their own, starting with "first cook", then "second cook", and so on as needed.
  28. Agreement of promise made between 2 or more parties; courts will enforce (the Law provides a remedy). Must have:
    1. Proper Form
    2. Legal Capacity
    3. Mutuality
    4. Legality
    5. Consideration
    6. Genuine Assent
  29. False
  30. Sherries (Spain), ports (Portugal), Madeiras, and marsalas. Meaning that brandy or wine alcohol has been added to them, giving a unique taste and increasing alcohol content by 20%.
  31. Loan program that has helped launch some of the nation's biggest success stories. Use the program to start, acuire, or expand their business. Loans have four basic requirements:
    1. The right type of business
    2. A clear idea of which loan program is best for you
    3. Knowing how to fill out the application properly
    4. Willingness to provide the detailed financial and market data required
  32. Responsible for preparing cold foods, including salads, cold appetizers, pâtés and other charcuterie items.
  33. The total product as it comes into the restaurant. (Production loss+Edible portion)
  34. A technique of preparing food during slack times then individually vacuum packing items to be refrigerated for future use
  35. Many servers are skilled performers. Server & guest are both actors in the play. Once the meal is finished, the play is over, the guest leaves & the server moves on to next stage.
  36. Red, White, and Rose
  37. 1. Is only as strong as his weakest link
    2. Must enforce policies
    3. Hard to serve every market
    4. Can be liable for accidents
    5. Do need to provide training and quality control monitering
    6. Kept in check and balance by franchisee board
  38. Guest checks and guest counts
  39. Offers individually priced items
  40. 1. Crush-Mixture of grape pulp, skins, seeds & stems
    2. Ferment-Yeast acts on sugar to produce alcohol & CO2
    3. Rack-Settles before it is poured into barrels
    4. Mature-Age it
    5. Filter-Fining/Clarifying
    6. Bottle
  41. Owners - share/stockholders - elect a board w/ final responsibility to operate restaurant. Shareholders not responsible for corp. debts. Investors contribute paid-in capital or loans (repayment is tax-free & interest tax deductible)
  42. Is a leading source for reliable business news and financial information.
  43. Provide highly visible, real-time info to manage and control kitchen efficiency. Displays food orders for preparation and monitors the timing of orders for speed of service. Provides status about the status of each table and captures service times for management reporting. Statistics such as service times for each guest check and table, average prep times, and reports on kitchen performance.
  44. Higher food cost for more expensive and better quality foods.
  45. May range from 16% of sales per week in a quick service restaurant to 28% in a casual operation and up to 40% in an upscale. Payroll Related costs fall into 2 categories:
    Variable (% ratio to payroll)
    - Servers & Part-time
    Fixed ($ amount per employee on payroll).
    - Managers + Administrative
  46. Food or drink go through a chemical change caused by enzymes produced from yeast.
    1. Yeast cells use carbohydrates in fruits and grains (ex. fermenting grapes for wine), in order to grow cells.
    2. When they break down the carbohydrate (as sugar) they give off carbon dioxide and alcohol
    3. Alter appearance and/or flavor of beer, cheese, wine, yogurt, or liquor.
  47. 5-8
  48. Prepares all fried items; this position may be combined with the rotisseur position.
  49. 1. Able to experiment for less risk
    2. Resources to hire staff specialists
    3. Greater access to useful comparative financial info
    4. Marketplace recognition
    5. Advertising help
    6. Systems development
    7. Economy of scale purchasing
    8. Loans are more likely
  50. The second in command and direct assistant of the Chef. This person may be responsible for scheduling and substituting when the Chef is off-duty,will also fill in for or assist the Chef de Partie (line cook) when needed, inventory, cleanliness of the kitchen, organization and constant training of all employees, taking commands from the Chef and following through with them,responsible for line checks and rotation of all product. Smaller operations may not have a sous-chef, while larger operations may have several.
  51. True
  52. Authorizes the sale of all types of alcoholic beverages-namely beer, wine, and distilled spirits for consumption on the premises.
  53. Largest distribution of travel guides reaching more than 40 million members. Those near major tourist attractions are preferred. Solicitations from restaurant operators are welcome.
  54. When restaurant owners want their restaurant to be different in one or more ways to call attention to the food or ambiance.
  55. A more descreet way of serving. (Ex. This evening the chef has prepared her signature peach melba, a traditional sundae consisting of French vanilla ice cream, a fresh peach half, laced with Melba (raspberry) sauce. May I bring you one?
  56. Sole-proprietorship
  57. The precise assembly of ingredients and equipment required for the preparation of a recipe
  58. The usable portion of a product. (As Purchased Price $/Yield %) [when calculating put yield % in decimal format]
  59. Reasonable anticipation of the possible results of an action
  60. -Dry storage should be 50-75 degrees
    -Produce should be stored at 37-40 degrees
    -Meat and poultry should be stored at 33-38 degrees
    -Dairy should be stored at 33-38 degrees
    -Seafood should be stored at 33-38 degrees
    -Temperature danger zone 40-140 degrees
    -Final rinse of dishwashing machines is 180 degrees
    -Chemical sanitation is most effective at temps between 75 and 120 degrees
  61. Don't have to pay benefits, Can be scheduled to fit the peaks and valleys in sales
  62. -An employer cannot make sexual advances or demandss as a condition of employment or advancement
    -Cannot abolish an employee's job because the employee refuses sexual advances by the employer or supervisory personnel
    -Cannot refuse to investigate complaints from an employee that supervisor personnel have engaged in it
    -Can be perpetrated by any sex
    -Employers are liable for harassment conducted by their employees, supervisory or nonsupervisory
  63. 1. You cannot be a participant in your company's qualified pension or profit-sharing plans. A sole proprietor can set up a Keogh retirement plan for self and employees however law limits the amount.
    2. The owner's liability for all of the restaurant's debts and any tort liability to third parties is unlimited. Theoretically, owner's limit their liability by incorporating however in most cases the owner's are called upon to endorse or guarantee the corporation's liabilities.
    3. Sole proprietorship has no legal existence apart from the ownder. The death or incapacity of the owner has severe legal implications and results in the incorporation of the business, unless it has been willed to another person(s). Often, the willed property
    must pass through probate, which can be time-consuming and costly in terms of legal fees.
  64. A general liquor lisense and a beer and wine liscense. Both must be applied for from the state liquor authority. Lengthy application process
  65. After doing cost-based pricing first and compare with competition. If there is a significant difference then the operator must choose another item or alter the ingredients of the existing item to bring its price in line.
  66. The combined costs of food and labor, usually expressed as a percentage of sales. It should not go above 55-60% of sales.
  67. When one person operates a restaurant, and one of the simplest and most prevalent form of business organization. An attorney or accountant is not needed and a new proprietor is required to register the business name
  68. Prepares fish dishes and often does all fish butchering as well as appropriate sauces. This station may be combined with the saucier position.
  69. 1. Franchise contracts restrict styles and methods of operations, products served, services offered, decor, and furnishings
    2. Franchise contracts usually favor the franchisor
    3. Pay an upfront franchise fee
    4. Pay 4-6% royalty fee out of your pocket monthly, whether you make a profit or not
  70. False
  71. Is qualified in making baked goods such as pastries, cakes, biscuits, macarons, chocolates, breads and desserts. Pastry Chefs can specialize in cakes in patisseries or bakeries by making wedding, cupcakes, birthday and special occasion cakes. In larger establishments, the pastry chef often supervises a separate team in their own kitchen or separate shop.
  72. A list of food items served only on a particular day (ex. soup du jour)
  73. -Cover Sheet (Executive summary, Statement of purpose, Table of Contents, Name and legal structure)
    -Description of Business (Mgmt. philosophy-mission/ goals/strategies/type of organization, mgmt qualifications/experience/capabilities)
    -Description of Concept Liscences and Lease (Concept,Menu, Menu Pricing, Liquor Liscence/Health/Fire Permits, Business Liscence, Lease)
    -Market Analysis and Stategy (Target market, demographics, market potential/size/rate of growth
    -Competitive Analysis
    -Pricing Strategy
    -Advertising and promotional campaign
    -Financial Data
    -Other info
    -Existing Restaurant Balance Sheet
    -Appendixes (420)
  74. Taken the place of fine-dining, becoming more sophisticated, professional and attentive service, unifying theme (P.F. Changs), Menu varied, Wine prevalent, Higher check average, Themes, Celebrity owned, (Ex. Cheesecake Factory)
  75. 12
  76. To convert assets into cash
  77. Prepares all grilled foods; this position may be combined with the rotisseur.
  78. Prepares hot appetizers and often prepares the soups, vegetables, pastas and starches. In a full brigade system a potager would prepare soups and a legumier would prepare vegetables.
  79. Repeat in cycle every few days (normally 7, 10, 14, or 28 days) and are generally use in institutions
  80. Authorizes the sale of all types of beer, wine, and malt beverages for consumption off the premises in original containers
  81. Lists thousands of hotels/motels and restaurants located in more than 4,000 cities. Solicitations from restaurant operators are accepted.
  82. Harassment is considered a violation when they interfere with the employee's work performance or create an intimidating, hostile, or offensive working environment.
  83. The share of the market that a business has. The average number of guests who would, if all other things were equal, eat at any of the competing restaurants. You must divide the number of potential guests in a catchment area by the number of competing restaurants. The market share goal is to be the leader in the market segment.
  84. A blending of techniques and ingredients of two cuisines
  85. The organization to which employees or job applicants may appeal if they feel they have been discriminated against. Applies to discrimination based on race, sex, religion, color, national origin, veteran status, age, mental or physical disabilities.
  86. Hors d'oeuvres, soup, seafood, entrée, grillades (grilled meat), legumes, salads, desserts
  87. Calculates the cost of the ingredients and multiplies by a factor of 3 to obtain a food cost percentage of 33. For example, if cost of ingredients is $3.24, selling price would be $9.75 ($3.24 x 3=$9.75)
  88. Authorizes for the sale of all types of alcoholic beverages for consumption off the premises in original, sealed containers.
  89. 1. Same disadvantages as sole proprietorsips.
    2. In addition, each partner can create debts for the partnership
    3. Each partnership interest is an asset that can under certain circumstances be subject to legal claims of an individual partner's creditors or other claimants.
    4. Partnerships can be expected to dissolve someday (death, disagreement, etc.)
  90. the degree of caution and concern for the safety of himself/herself and others an ordinarily prudent and rational person would use in the circumstances
  91. 51
  92. False
  93. Damages recovered in payment for actual injury or economic loss
  94. 3, 10
  95. 1. Opens the way for double taxation (if so an S corporation can be used)
  96. Expenses that change proportionately to fluctuations in sales (Ex. Food and beverage costs)
  97. Authorizes the sale on the licensed premises of beer and other malt beverages with an alcoholic content of 4 percent or less by weight.
  98. World's leading consumer based reviews on restaurants
  99. Quality standards and the standards of fill of container are concerns. The FDA also requires labeling on most food items containing several ingredients. The common or usual names of all ingredients, listed in descending order of their presence by weight, must be on the container. All foods shipped interstate come under the jurisdiction of the FDA.
  100. 7.65
  101. Self service (not table service), fresh made to order, high food quality ingredients, priced in between QSR and Casual, upgraded decor, not drive through, carry out (Ex. Panera, Chipotle)
  102. Small area (less than 100 seats), Low table turnover, Independently owner/operated, Professional chefs, High quality products and service, Skilled workers, Devoted management, Heavy wine sales, Priced for exclusivity (Ex. Seasons 52)
  103. This person is in charge of all things related to the kitchen, which usually includes menu creation, management of kitchen staff, ordering and purchasing of inventory, and plating design.
  104. A dishwashing system in which there are three compartments, the wash, rinse, and sanitize; the wash is a brush with 110 degrees water with detergent; the rinse is for removing the soap from the item being washed, because detergent may make the sanitizing agent less effective; the third compartment is used to removed bacteria and germs, and can be either 171 degrees or higher, or use a diluted chemical. the rubber mat drains glasses
  105. A commis is a basic chef in larger kitchens who works under a chef de partie to learn the station's responsibilities and operation.[3] This may be a chef who has recently completed formal culinary training or is still undergoing training
  106. 1. Bureaucratic rules and procedures can slow response times
    2. Not always in tune with market changes
    3. Little or no room for creativity
    4. Less "local driven"
    5. Long-term contract
    6. As good as worst chain member
  107. Less capital is required than building or buying. The beginner reduces the investment and, should the venutre fail, reduces loss. Signing it obligates the signer to come up with with the payments for the entire period, and if they cannot can sublet.
  108. 1. Assistance in opening and operating the business
    2. Franchisor-sponsored training and materials
    3. Greater exposure and higher revenue due to extensive advertising and name recognition
    4. Lower costs due to volume purchasing
    5. Tested operating procedures
  109. Meaning "to taste with relish". Is a sample of the chef's best dishes. Served in several courses showcasing the chef's flair for combining flavors and textures.
  110. Gross Profit
  111. Pays fees to the franchisor (4-6% weekly), must maintain business and quality standards, Improve the leasehold, lease or purchase equipment, hire employees and operate, Pay 2.5-3.5% national advertising fee weekly, pay additional local marketing fees
  112. The percentage of the product that you can actually use. Servable weight (edible or usable after cooking & trimming)/Original weight (as purchased & before cooking/trimming)
  113. A method of computing a product's selling price so that the price contributes to the gross income even if a contribution to net income is not possible and labor costs must not be too much and when combined food and labor cost should not go above 55-60% of sales. (Ex. cost-based would be $21 for fish so need to do contribution) S & D +/or Loyalty +/or Value
  114. Evaluates and recommends restaurants and hotels. The stars are based on five criteria: quality of products, mastery of flavor and cooking, personality of the cuisine, value of the money, and constistancy between visits
  115. Vermouth and Apertif. Flavored with herbs, roots, flowers, barks. These wines can be sweet and dry. Normally enjoyed before a meal to stimulate digestive juices.
  116. Divide total (actual) guests, who purchased a meal, by # of restaurants in area
  117. Any venture where tow or more persons endeavor to make a profit. Taxes are the same as with a sole proprietorship.
  118. Family life cycle
  119. Table service where there are no sections and servers fend for themselves to get tables.
  120. In this approach, the best menu items are those that have the highest contribution margin per unit and the highest sales. By combining food-cost percentage, contribution margin, and sales volume you can find the "prime" items which have a low food cost % and a high contribution margin weighted by sales volume.
  121. The difference btween the sales price and the cost of the item.
  122. Balance Sheet
  123. 1. Tell the Truth
    2. Bend the rules-you can bend it in order to give better service
    3. Listen actively, almost agressively
    4. Put pen to paper-A letter or email after a conversation can confirm details or say thanks
    5. Master the moments of truth-Pay attention to details, customers will notice
    6. Be a fantastic fixer-Apologize, listen and empathize, fix the problem quickly and fairly, offer atonement, keep your promise, follow up
    7. Never underestimate the value of a sincere thank you
  124. Innovative menu items added to maintain or boost sales. By keeping consumer interest stimulated, can increase market share and profit.
  125. More straight forward serving approach. (Ex. Will you have dessert?)
  126. Involves a customer or client and an employee. The customer or client may harass the employee or the other way around.
  127. Offers a selection of several dishes from which patrons choose to make a complete meal at a fixed price. The advantage of this menu is value. The advantage for the restauranteur is the number of menu items is limited
  128. Software that records the data of each guest order and can be programmed to provide a variety of data on demand.
    Advantages of a POS System:
    -Elimination of arithmetic errors
    -Improved guest check control
    -Increased average guest check
    -Faster reaction to trends
    -Reduced labor costs
    -Reduced late charges
  129. 1. It is simple. You are required, for tax purposes, to keep a formal set of books. The tax laws and regulations require you to keep those records that will enable you to accurately report your income.
    2. Because all the earnings are yours, there is no problem about setting a reasonable salary that could be questioned when doing business in the corporate form.
    3. Funds can be withdrawn from the business, subject to their availability, without tax consequences.
    4. The business can be discontinued or sold with minimal tax consequences, compared with those arising in connection with the corporate form.
  130. Share limited liability with no services performed
  131. Cost/Sales × 100
  132. Marketing focuses on the needs and satisfaction of customers; sales focuses on the distribution of products to customers.
  133. Prepares roasted and braised meats and their appropriate sauce.
  134. Named because in many CA restaurants guests may order an item from the menu at any time of the day, can have a seperate menu for each meal-breakfast, lunch,dinner, and perhaps brunch.
  135. Fermented juice of freshly gathered grapes. Yeast enzymes convert grape sugars to alcohol and CO2
  136. Occassionally used to attract tourists'attention to a particular restuarant, underlining the value and acceptability to a guest who may be traveling in a foreign country where the food may be decidedly different.
  137. Many servers look at the customer-server relationships as a battle of wits w/ a guest as opponent. Object of the game: extract maximum tip possible. At end of each evening, word is passed as to who received most in tips.
    If servers pitted against each other & prizes for most tips, easy for dining room to degenerate into a game w/ guest as secondary participant. One way to ensure harmony among all restaurant's personnel - insist that tips be pooled.
  138. Liquor's alcohol content.U.S. proof - twice % of alcohol
    (80 proof = 40% alcohol) . Beer 4-8% vs Wine 9-16%)
  139. Fair Market Share
  140. Authorizes the sale on the premises of all types of beer, wine, and malt liquor
  141. Possible lack of continuity which increases the need for training, Most don't want to work there as a permanent career, more people who are not motivated to want to learn job
  142. 65
  143. Allows greater depreciation during the early life of a building or equipment, less depreciation later. A start-up business usually needs all the depreciation dollars it can get. Rapid depreciation results in lower taxes during the early years of the restaurant with greater after-tax income.
  144. Must access product formulas and operational systems, Site evaluations, training programs, operations manual, representative on site during opening, periodic operations and on-going support, informative publications, marketing and advertising support, site selection help, assistance with building and design, help with opening, train managers and staff,
  145. Servers are given sections of the restaurant to serve to
  146. Any time a guest has an opportunity to form an impression about the hospitality organization
  147. Butchers meats, poultry and sometimes fish. May also be responsible for breading meats and fish.
  148. 6-11
  149. False
  150. New cuisine-lighter with fewer calories
  151. To produce desired behaivor-attitudes and skills appropriate for producing food and service that pleases restaurant clientele.
  152. Needs and desires of guests in target market and trends, capability of cooks, equipment capacity and layout, consistency and seaonsal availability of menu ingredients, price and pricing strategy, nutritional value, contribution theory, accuracy in menu, type of menu, actual menu items, menu analysis, menu design and layout, standard recipes, food-cost percentage
  153. More cash than needs to maintain market share
  154. Assumes a fixed life for an item (seven years for an oven). The cost of the item is divided by the expected life to arrive at the depreciation allowance.
  155. Expenses normally unaffected by changes in sales volume. (Ex. Real estate taxes, depreciation on equipment, insurance premiums)
  156. 1. Do not have to invest in capitol
    2. Do not have to invest operating funds
    3. Receive a fee upfront
    4. Receive a monthly fee regardless
    5. Every franchisee=more advertising exposure
    6. Every franchisee=better economy of scale
  157. Champagne, sparkling white wine, sparking rose wine. Sparkling comes from addition of CO2. 2nd fermentation in the bottle with methode champenoise.